Scottsdale, AZ

I've been a AAA customer for 14 years in multiple states. I've never used their travel services but thought it might be worth it to try to book our destination wedding trip and airfare.
Our agent was helpful in booking our room and plane tickets, but when our out-of-state guests tried to call they only got her voicemail....and no return calls. Multiple friends and family members would call my husband and I stressed out that our travel agent from AAA is not calling them back. When we questioned our agent, she claims she never received any voicemails or that her "system was down". When our resort no longer had vacancies, she was unhelpful in assisting one of my guests in finding another resort nearby. She basically told her she didn't know what else was around. Isn't this the job of a travel agent?
I will tell you that all 15 of our guests booked their airfare and resort stay ON THEIR OWN. Our travel agent did not assist a single one in booking.
She became tardy with emails and follow ups and difficult to get in contact with.
She had suggested we register with AAA's Gift of Travel wedding registry without telling us that AAA will charge us a percentage of our wedding gifts as a fee. When I confronted her with this after the fact she wouldn't return my emails.
When it finally came down to retrieving this money that was our wedding gifts from our guests, she kept telling me the check already cut and sent out. This was June 1st. I just received the check on July 19th, after having to follow up multiple times with the branch manager.
It's one thing for my husband and I to have to deal with this hassle, but no bride and groom wants to make things difficult for their guests. We were very disappointed.

Sherman Oaks, CA

I 've  had AAA in CA for yrs-but new with AZ. Had many cars/battery changes in life. My battery died so called  AAA-AZ. Phoenix Battery van driver (not fr/USA) would NOT put in a new battery till I paid $20 EXTRA for a chem service..etc.-he  said you can NOT buy anywhere!  The can said "battery cleaner".  A lie-I found SEARS, OReilly...has it for $4. Or just use baking soda& water to neutralize...
I argued- "wipe off any corrosion" and put in the new battery. He would not do. Like unscrupulouse movers on move-out day -they "got you" !
Upfront-I asked 3x cost of battery -he said $129 ($5 more than AAA 3 yrs ago in CA).  AT end, he said total is $168 (?! )  I went over to his van where he scrolled a screen-batttery $129 (ok). He FORGOT to add AAA discount ($25)-I asked 2x! Later looking at the invoice-which he folded up & told me to put away.
My total was wierdly high: Battery $135 (he quoted & showed me $129), disposal cost (AAA advertises no disposal cost...), Environment fee (?), Terminal cover $3 (?), $19.99 a few sprays from "battery cleaner" you can buy $4.  I put in complaint to AAA-AZ-investigatation.  Later, I opened the hood -he painted total terminals/top red! Why? He didn't go over anything-just told me the total. I questioned things - but he resisted.  He folded up invoice telling to "put in your glov dept".
*Called PepBoys to COMPARE:  corrosion cleanup "included", no disposal  fee, battery input/labor-$19. If new terminals  needed-$18.
AAA/AZ battery service uses deception practices.. NEXT time-every 3 yrs. go to  PepBoys or Sears get straight answers, and pay less &  not be taken advntg of.

Scottsdale, AZ

so, as an auto owner, i've had nothing but good experiences with AAA, from Georgia to NM to California to Mass, and back home to AZ, never a problem.

it's the travel department that nearly screwed us for our wedding. way back when, we looked into destination weddings with a AAA AZ branch. our rep always said "i'm looking into it, i'll call you tomorrow" and then a week later, i'd call to ask what the hold up was and was met by the same thing. a month passes by and we find out that rep was fired.

so we've got plenty of time and decide to go to a different AAA AZ branch, the one on Glendale Ave. We were greeted with smiles and elations by their travel rep who said she had a great deal of experience with destination weddings and she would handle EVERYTHING to make our experience hassle free and a joy to remember. said she did the same trip (although not for a wedding) for a group of friends every year, so she "knew what she was doing". things went sour from there.

we hardly EVER received return phone calls on time. all the guests we invited that were to book through this AAA branch never received phone calls back. so every-single-one of our guests did their own booking with the hotel and airlines....not just 1-2 guests, all of them. and when we pressed her about this, it was always "oh, my system crashed" or "oh, my phone wasn't working"....come on!

fast forward to a week before our trip departure...for our wedding and honeymoon. still no word from the AAA rep. Three days before, we FINALLY get confirmation. you want to see stressed? how about a bride and groom having to wait till the last minute to find out if all their rooms and flights were booked after paying everything up front?

but the proverbial icing on the cake? we were advised to have our invitees "donate" a wedding gift to our wedding through the AAA travel website. that way, those guest that couldn't attend could still give us something and at the end, we'd get a check.